Areas of Expertise

Consumer Relations

We are broadly experienced in the main consumer law issues, providing to our clients legal assistance in the negotiation of contracts and commercial transactions, marketing campaigns and product releases, product recall processes, negotiation of Conduct Correction Agreements held with the consumer protection authorities, and representation in administrative proceedings and lawsuits. 

Our engagement includes the legal management of the interface of the consumer relations with banking and financing (e.g., direct-to-consumer credit operations), information technology (e-commerce and software license agreements), commercial business transactions (B2B), health care (e.g., recall of pharmaceutical products), food processing (e.g., labeling, marketing strategies, food safety), advertising (e.g., compliance requirements, voluntary codes of conduct – such as the Brazilian CONAR, customization of product user manuals, labeling and advertising campaigns before different media channels), among other activities.